Salesforce Business Analyst

Client: CTS / CVS

Location: Onsite - Hartford, CT

Contract duration: 4/2025-12/2025

Years of Experience: 10 Years of Experience

Required skillset

1. Salesforce Business Analyst experience
2. Salesforce Health Cloud experience
3. Proficient with Scaled Agile (SAFe) framework

Job Summary

10+ years of experience in Salesforce Business Analysis, Requirement Gathering and User Story elaboration in Agile and waterfall model in Service/Health Cloud

• 8+ years of experience as business analyst role and gathering requirements for custom applications on Salesforce Health Cloud & Service Cloud
• 5+ years of experience in designing business solutions with Salesforce Lightning Cloud Platform
• Must have through knowledge about Salesforce capabilities and functional flow. Should be able to clearly articulate requirements in Salesforce fitment and format.
• Facilitate requirements gathering, documenting detailed functional, technical, reporting and data requirements
• Create and maintain documentation of key project artifacts, processes and system functionality/tools using Agile Scrum methodologies
• Functional Architect specializing in supporting the Annual/Quarterly (PI) Planning/ Roadmaps, leading discussions around Business Requirements, Dependencies, Risks and creating User Stories for the Ascent Program
• Business Analysis - Lead Solutions evaluation, Fit-Gap analysis, Requirements Documentation, Design Documentation, Training methodology identification and design, UX functional consulting
• Will be a key player during UAT, Training and the wave rollout to ensure smooth go live and user adoption
• Experience using multiple software development methodologies including Agile/Scrum
• Expertise in Salesforce Config capabilities including Roles, Profiles, Permission Sets, Sharing Rules, Audit Trails, Approval Process, Validation Rules etc.
• Experience in creating the Business Process Flows, mockups, personas and user journeys
• Experience in managing the User Acceptance Testing with the business stake holders and Training   

Certification(s) Required HEALTH CLOUD (mandatory), Salesforce Certified Business Analyst, Salesforce Certified Administrator, Salesforce Certified Platform App Builder

10+ years of experience in Salesforce Business Analysis

Certification(s) Required HEALTH CLOUD (mandatory), Salesforce Certified Business Analyst, Salesforce Certified Administrator, Salesforce Certified Platform App Builder

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